A reader’s comment from last week’s blog post: Will your child’s car seat be allowed on the airplane? has proven once again that not all airlines are created equal in the eyes of parents. In fact, this mother’s recent experience with United Airlines is enough to make you wonder if anyone at United actually knows the so-called rules they feel at liberty to enforce. If you’re planning to use a car seat on an airplane soon, be sure to read this–and consider printing it to carry along with you.
Hello Shelly and fellow readers – I’m just online trying to find any info I can on car seats on planes. I just got back from a trip to San Francisco and on our return flight we had a nightmare experience with our car seat!!
It’s a long story I won’t bore you with even though I could go on for HOURS about the way we were treated. But basically we were told the car seat had to face forward. I have flown several times with my infant and knew it could and in fact should face backwards.
Even after asking them to show me the airline’s rule book, and it stated that it could face forward or backwards and should follow the car seat manufacturer recommendations, we were still told it had to face forward. We were told if we did not face it forward we would have to deplane immediately.
The attendants were extremely rude and condescending to us. They humiliated us in front of the whole flight and kept saying that we were holding everyone up and that we didn’t know the rules and maybe should just get onto another flight. I had to bite my tongue and just follow their instructions or risk being thrown off and potentially being stuck in the airport with no way to get home.
Shelly, what ARE the rules around car seats on the flight? This was a United flight, btw.
Thanks so much,
If your child was still within the height and weight limits to be using your car seat in the rear-facing position, then that’s exactly how it should be installed on the aircraft.
This is not the first time I’ve quoted this FAA advisory circular in this blog (see What can you do if your child’s car seat doesn’t fit in the airplane seat? and other flying tips and advice on the help page here, and if you’re planning to fly with a rear-facing car seat for your child, especially on United Airlines, you might want to print this to bring along with you and highlight this section specifically:
f. Operators Prohibiting CRS [child restraint system or car seat] Use. No aircraft operator may prohibit a child from using an approved CRS when the parent/guardian purchases a seat for the child. If an approved CRS, for which a ticket has been purchased, does not fit in a particular seat on the aircraft, the aircraft operator has the responsibility to accommodate the CRS in another seat in the same class of service. The regulations also permit an aircraft operator to use its discretion in identifying the most appropriate forward-facing passenger seat location, considering safe operating practices. For example:
(1) A CRS with a base that is too wide to fit properly in a seat with rigid armrests can be moved to a seat with moveable armrests that can be raised to accommodate the CRS.
(2) An aft-facing CRS that can not be installed properly, because of minimal pitch (distance between seats) between rows, can be moved to a bulkhead seat or a seat in a row with additional pitch.
This is not the first time United Airlines has threatened to–or actually deplaned a family for refusing to improperly install their child’s CRS (car seat) on a flight. You can read about a family of 5 that experienced this same scenario twice with United Airlines in this News Release. Diane, and any other parents reading this who have experienced similar treatment by any US-based airline should consider contacting FlyersRights.org, and certainly contacting the airline to report the details of their incident.
When you write your formal complaint to United, you might also want to cite the FAA’s informational brochure for parents linked from their web page here, which states,
The FAA recommends that a child weighing:
• Less than 20 pounds use a
I am sorry to hear about your troubles, Diane, and I hope this will help for the future. Too bad the flight attendants couldn’t realize THEY were the ones holding up the flight, not your family.
Parents, have any of you been told you can’t install your FAA-approved car seat rear-facing on an airplane? How did you handle it?
Related posts and pages:
- What can you do if your child’s car seat doesn’t fit in the airplane seat?
- Will your child’s car seat be allowed on the airplane?
- Age and height restrictions for airplane bassinets
- Your child’s 3-1-1 travel kit for carry on
- Best convertible car seats for travel
- Car seat alternatives for travel
- Index of online Air Travel Tips and Advice